Savantis Solutions Hiring for HCL - Trivandrum

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 Savantis Solutions Hiring for HCL - Trivandrum

Exciting Opportunity for Engineering & IT Freshers!


Savantis Solutions is offering a golden opportunity for fresh graduates to kickstart their careers in IT Infrastructure Management. Selected candidates will be deployed at client premises for hands-on experience.

Position Details:

  • Profile: Service Desk

  • Designation: Analyst Trainee

  • Job Location: Trivandrum

  • CTC: ₹2.22 LPA + Cab Facility 

If you're an enthusiastic fresher looking to build a career in IT Infrastructure, this is your chance! 


Eligibility Criteria:

  • Candidates must be B.Tech, BCA, or B.Sc graduates from the 2022, 2023, or 2024 batch.

  • A minimum of 60% is required in all academic records.

  • Eligible disciplines:

    • B.Tech: CSE, IT, AI, ECE, EEE, Civil, Mechanical

    • B.Sc: Mathematics, Computer Science

    • BCA 

  • Year of Pass: 2022, 2023, or 2024

  • Candidates must not have any active academic backlogs.

  • Experience Level: Freshers only.

  • Strong communication skills in spoken and written English are mandatory.

Job Description – Service Desk Analyst Trainee

As a Service Desk Analyst Trainee, you will be responsible for providing technical assistance and support to users, ensuring smooth IT operations.


Key Responsibilities:

  • Respond to technical assistance requests in person or via phone.

  • Diagnose and resolve hardware and software issues.

  • Research and utilize available information resources to troubleshoot problems.

  • Guide users on appropriate actions to resolve issues.

  • Understand SLA, severity, and priority levels (knowledge of Incident and Service Request definitions is required).

  • Follow standard help desk procedures and log interactions properly.

  • Allocate temporary asset devices as needed.

  • Administer and manage help desk software.

  • Follow up with users to ensure complete issue resolution.

  • Redirect unresolved issues to the appropriate technical teams.

  • Identify and escalate urgent situations.

  • Track and document problems, requests, and resolutions.

  • Prepare activity reports in Excel format.

This role offers hands-on experience in IT Infrastructure Management, making it a great opportunity for fresh graduates to launch their careers in the IT industry! 

Training & Employment Details

  • Training Mode: Online

  • Duration: 4 to 6 weeks

  • Role: Analyst Trainee

  • Bond: Selected candidates must commit to a 1-year bond

  • Training Fee: Completely FREE (No charges applicable – Free training & placement)

This is a fantastic opportunity for freshers to receive free training and secure a role in IT Infrastructure Management with Savantis Solutions! 


Video link for detials ( 3 minutes only)

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