📢 Firstsource Hiring Email/Chat Support Associates | Freshers & Experienced

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Exciting Job Opening at Firstsource – Associate / Sr Associate – Email/Chat Support (Bangalore)

Are you passionate about delivering excellent customer service? Firstsource Solutions, a global BPM leader, is looking for talented professionals to join their Email/Chat Support team in Bangalore.

🔎 About Firstsource

Firstsource Solutions is a trusted business process management (BPM) provider serving Fortune 500 and FTSE 100 companies across India, US, UK, Philippines, and Mexico. With a mission to deliver efficiency and customer satisfaction, Firstsource leads the way in Healthcare, BFSI, Telecommunications, and Media sectors.

📌 Job Overview

Job Title: Associate / Sr Associate – Email/Chat Support
Job Type: Full-Time
Location: Bangalore, Karnataka
Function: Operations
Grade: H2
Reporting to: Team Leader
Requisition ID: 8742
Posted On: April 16, 2025

🧾 Role Description

As a Customer Service Associate, you will be the first point of contact for customers, handling queries and providing support via email and chat. This role requires strong communication skills, empathy, and the ability to work under pressure.

🎯 Key Responsibilities

  • Handle customer interactions via email and chat in a professional and timely manner.

  • Resolve product/service issues, billing queries, and general concerns effectively.

  • Escalate complex issues as needed and ensure resolution follow-up.

  • Maintain detailed records of customer interactions.

  • Collaborate with internal departments to resolve cross-functional issues.

  • Adhere to SLAs, quality standards, and data protection norms.

  • Stay informed about the company’s services and updates.

  • Participate in regular training and upskilling sessions.

📈 Performance Expectations

  • High CSAT / NPS scores

  • Compliance with regulatory and company policies

  • Achievement of quality benchmarks and process metrics

  • Punctuality and adherence to shift schedules

🎓 Eligibility Criteria

Educational Qualification

  • Graduates – Freshers welcome

  • Undergraduates – Minimum 2 years of experience required

Experience

  • Prior experience in customer service or chat/email support preferred

🧠 Skills & Competencies

  • Fluent English communication (spoken & written)

  • Empathetic, calm, and customer-oriented personality

  • Ability to multitask in a fast-paced environment

  • Familiarity with CRM tools and support ticketing systems

  • Flexibility to work in rotational shifts including weekends and holidays

  • Knowledge of additional European languages is a bonus

📍 Work Environment

  • Location: Firstsource, Bangalore

  • Shift Timings: Rotational (may include weekends/holidays)

  • Support Channels: Email and Chat (no voice support mentioned)

✅ Why Join Firstsource?

  • Work with a global BPM leader

  • Opportunity to serve top-tier international clients

  • Structured training and growth programs

  • Performance-driven work culture

  • Dynamic and collaborative team environment

📝 How to Apply

If you’re ready to kickstart or grow your career in customer support, don’t miss this opportunity.
👉 Click here to apply

📅 Important Dates

  • Job Posted: April 16, 2025

  • Last Date to Apply: Apply at the earliest (position may close soon)

📢 Conclusion

This is your chance to be part of a global brand and grow your career in the ever-evolving BPM industry. Whether you're a fresher or have some experience, Firstsource’s Email/Chat Support role offers the perfect platform to build your skills and deliver value.

Apply today and join the Firstsource family!

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